After an initial trial period, Royale Stones, a leading home and garden supplier of high-quality paving, tiling and bathroom products, has appointed the Palletways UK network to handle its pallet deliveries.
With showrooms in Watford, Peterborough and Lincoln - and a newly expanded store set to open this month in Minworth near Birmingham - Royale Stones serves tradespeople and delivers direct to consumers. As a family run business, the company prides itself on exceptional customer service and offers custom-made solutions to suit all budgets and styles. A wide variety of paving products are stocked, including Indian Sandstone, terrazzo, porcelain and granite, which are ethically sourced from around the world.
Commenting, Steve Saunders, Operations Director for Royale Stones, said: “We’re pleased to be working with Palletways as our sole logistics provider and look forward to developing a collaborative relationship to grow and support our business. We look to Palletways as a specialist in its field to deliver solutions to meet our logistical challenges and provide high-quality customer service across our distribution hubs and showrooms to customers.
“The expansion of our Minworth store is a good example of where we’re investing to meet increased demand and Palletways is a key part of achieving that. We changed suppliers to reduce the high number of damages we were experiencing and Palletways was the clear favourite. The company’s approach has improved our ‘last mile’ delivery service across the country and we’re very satisfied with the service we’re receiving, as are our customers. End customers appreciate the detailed information they now receive and a two-hour delivery window enhances our reputation further.”
Royal Stones’ Trustpilot score is currently at 4.7 which includes delivery times and service.
Paving stones and indoor tile products are collected daily by Palletways from the retailer’s main site in Lincoln and transported to customers through Palletways’ hubs in the Midlands and the South East. Product for its bigger volume lines is stored at Palletways’ national hub to provide a cost effective solution whilst a warehousing, pick, pack and despatch service operates across a restricted range of its faster moving lines. Palletways moves a full load a day, on average around 40 pallets – to tradespeople and consumers - with the flexibility to scale up if required.
Damian Gilbertson, Corporate Sales Director, Palletways UK, said: “We’re delighted to be working with Royale Stones to transport its goods efficiently, sustainably, and safely. Their products are high quality so it’s important orders arrive well packaged and without any issue. We use electric pump trucks to offload products from the tail-lift to kerbside and, where possible, our drivers help manoeuvre pallets into position for installation. We make use of smaller trucks too for harder to reach home delivery locations.
“Delivery strategies to suit the customer are particularly key and we work proactively with the customer’s team to scale up and down as required to meet seasonal peaks, to help Royale Stones achieve even more success.”