Palletways UK member, Ketra Logistics, is celebrating a successful and long term 10-year partnership with local business Neville UK PLC.

Erith-based Nevilles provides tableware and light catering equipment to the hospitality industry. As a family owned and managed business, Nevilles places great value on developing strong working relationships with its customers and its supply chain. The company has relied on Thamesmead-based Ketra to deliver its palletised products through the Palletways network since 2014. Ketra provides a high-quality pallet collection and delivery service, moving around 15,000 pallets per year, with same day dispatch and next day delivery, to Nevilles customers across the UK.  

To mark this anniversary with its long-standing customer and visually show its commitment, Ketra has invested in a liveried double deck trailer for Nevilles. It’ll be used on daily journeys to and from the Palletways Fradley hub, further promoting the business and its brand GenWare across the UK.

Andrew Neville, Managing Director of Nevilles, comments: “It’s crucial we work with a reliable pallet distributor who can keep up with our growing demand and support us in our service delivery. Our long-standing business relationship with Ketra is based on their understanding of our business needs and those of our customers; this has given them the ability to successfully deliver a great service consistently.”

He added: “With over 4,000 products in our GenWare range and a 24-hour operation we recognise the significance of delivering quality, fit for purpose products with a personal customer service experience, which Ketra matches as our pallet partner. Our aim is to strive for continuous improvement and consistently go the extra mile for our customers.”

Martyn Young, Managing Director of Ketra, adds: “Being in the service industry, people are Ketra’s greatest asset. From internal customer service and operational staff behind the scenes, to drivers on the front line, our business prides itself on providing our customers with a personalised service. Our long relationship with Nevilles is a testament to the hard work of everyone involved.”